Initially developed by neonatologist, Dr. Anthony Orsini, BBN teaches healthcare professionals how to communicate with patients in the most effective and compassionate manner. Through decades of research and personal experience, Dr. Orsini developed what has come to be known as “The Orsini Way”. This method teaches healthcare professionals communication techniques proven to help build relationships with patients and families, enhance the overall patient experience, shift cultures and improve outcomes.who we are
Huntington, B., & Kuhn, N. (2003). Communication gaffes: A root cause of malpractice claims.
Centers for Disease Control, 2012
Using the various available training methods, each course can be customized to suit your company’s individual needs.
Course topics include Improving Patient Satisfaction through the It’s All in the Delivery® program, Breaking Bad News® and Navigating through Difficult Dialogues.
"The training program designed and administered by Dr. Orsini, has significantly improved the way our physicians, nurses and team members communicate with our families. The ability to measure this improvement using Press Ganey scores, allows us to link staff improvements to financial performance."
"We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect compliment to our other programs. We had complete confidence that Dr. Orsini's methods would drive results.”
"Dr. Orsini’s experience and passion for communicating high quality, high value care in the hospital setting is why we selected him as our Keynote Speaker. His communication of our program resonated in such a way that attendees shared he was the most impactful Keynote Speaker to date.”
"As a Keynote speaker at the symposium for the International Association of Eating Disorder Professionals, Dr. Anthony Orsini brought his expertise on "Breaking Bad News" to the audience with passion and insightfulness. Dr. Orsini met the delicate balance of presenting a very serious topic with knowledge and specific learning points in a compelling and entertaining style. Anyone working in relationships with others will gain from his message!”
"I’ve never really found simulations to feel realistic, the actors from BBN felt so real! The feedback session although uncomfortable, were incredible helpful seeing where I excelled and where I still needed to improve.”