Body Language - Controlling an Emotionally Charged Situation tip

Body Language – Controlling an Emotionally Charged Situation

Subtle differences in body language can send very different non-verbal messages. Here is one example of how a slight difference in a gesture can either inflame an already ...

Read More
Don't Say You Understand When You Don't BBN tip

Don’t Say You Understand When You Don’t

Sometimes, in an effort to make our patients and families feel better, we say that we understand how they feel. Unless we have been in the exact same ...

Read More
Non-Verbal Communication tip

Non-Verbal Communication

What does your body language say about you? If your body language gives off the appearance of indifference or nervousness, it will create confusion and distrust no matter ...

Read More
Position Yourself for Success tip

Position Yourself for Success

When entering a room to discuss bad news with patients and families, make sure you follow a few simple rules: Always sit down and make sure the patient ...

Read More
patients crying in front of doctor

Relationship Words Matter

Make a personal connection with patients and families in just a short time by using “relationship words.” Phrases that can help make that connection include: “I am going ...

Read More

Enter password to access the Media Kit

Please enter the correct password