Compassionate Communication in a digital world – Part 1
Last week, I had the honor of speaking at one of the largest conferences on patient satisfaction in the world. The attendees were energetic, the speakers inspiring and ...
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The Positive Results of Compassionate Communication
Written by Maybelle, BBN Actress In the last decade or so, the medical community has paid more and more attention to the importance of compassionate communication in physician-patient interactions. ...
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Why Did I Pick “It’s All in the Delivery”?
I’ve read a few blogs in my life and I must admit that I never really gave them much thought. Sure, some of them were interesting and usually ...
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Charlie Brown
I was recently asked to sit on a committee designed to improve patient satisfaction scores for an individual unit at a large metropolitan hospital. A well-known organization was ...
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Don’t Hide Behind the Bushes
I once heard a lecture by the author of the famous book, When Bad Things Happen to Good People. In his lecture, Rabbi Kushner chronicled his emotions after being ...
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The Power of Silence – Say You’re Sorry and Just Shut Up
During a difficult conversation, silence can be very uncomfortable. In an effort to help someone feel better and to make ourselves less uncomfortable, we continue to talk. After ...
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Body Language – Controlling an Emotionally Charged Situation
Subtle differences in body language can send very different non-verbal messages. Here is one example of how a slight difference in a gesture can either inflame an already ...
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Don’t Say You Understand When You Don’t
Sometimes, in an effort to make our patients and families feel better, we say that we understand how they feel. Unless we have been in the exact same ...
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Non-Verbal Communication
What does your body language say about you? If your body language gives off the appearance of indifference or nervousness, it will create confusion and distrust no matter ...
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Position Yourself for Success
When entering a room to discuss bad news with patients and families, make sure you follow a few simple rules: Always sit down and make sure the patient ...
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