Our tested and innovative programs create flexible experiences to best solve the specific needs of your department, team or organizational challenges. All BBN training can be customized to your individual needs, all courses are offered in “one on one” training format, interactive workshops, lecture series and digital training. We provide all training materials, actors, and video equipment. BBN will provide instructors and improvisational scenes that cater to the topics and areas you wish to focus on. You only need to supply the date and number of trainees and BBN will do the rest.

Training Courses Offered

It’s All in the Delivery utilizes comprehensive communication training to create culture change and improve your hospital’s patient satisfaction scores. This course has been proven successful in small practices as well as larger hospital units. Using The Orsini Way™ of communicating, physicians, nurses and hospital staff learn how to effectively communicate, build relationships with patients and enhance the overall patient experience. A new personalized digital learning experience is now available. Providing access to users by engaging them in interactive exercises that allow culture change to become seamless.

More than just training, this program incorporates comprehensive assessment of current state of patient satisfaction, a train-the-trainer component as well as BBN provided follow up and support designed to ensure ongoing compliance. Training your staff  using The Orsini Way ensures the right partners are available to create and support this innovative and proven way of communicating with patients and families.

Program consists of the following:

  1. Comprehensive consultation
  2. Train the Trainer
  3. Interactive workshops
  4. Digital Learning Experience
  5. Follow up and support

Who should attend?

  • Physician
  • Nurses/Nurse Managers
  • Managers / Supervisors
  • Team members of Patient engagement on Customer satisfaction

Click here to learn more.

This course is designed to teach healthcare professionals how to effectively discuss tragic news with patients and families. This course teaches the healthcare professional to help patients and their families during the most critical times in their lives. The Breaking Bad News® course is available using different training style options.

Topics covered in this course include:

  1. History of compassion in healthcare and current healthcare environment
  2. Mastering body language
  3. Using compassionate communication to build relationships
  4. Understanding patient-centric communication
  5. 7 steps to master Breaking Bad News® in any situation
  6. Using new insights to change culture
  7. 5 principles of using the BBN P.R.O.G.R.A.M.™  

Who should attend?

  • Physicians / Resident
  • Physicians
  • Nurses
  • Healthcare professionals and first responders
  • Managers / Supervisors

We have experience adapting this course for all types of attendees.

The Breaking Bad News® Course is offered in different training methods.

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Whether in the hospital or workplace, Managing Difficult Dialogues teaches effective communication skills and the framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers and disaffected employees. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. The Managing Difficult Dialogues course is offered in different training methods.

Participants will learn:

  1. Using compassionate communication to build relationships
  2. Understanding emotions and how they impact interpersonal dynamics (emotional intelligence)
  3. Verbal and non-verbal techniques used to de-escalate difficult conversations
  4. Understanding customer/employee/patient-centric communication
  5. 7 steps to master difficult discussions in any situation
  6. Mastering nonverbal communication
  7. Using new insights to change culture

Who should attend?

  • Healthcare professional
  • Managers / Supervisors
  • Physicians / Resident Physicians
  • Non-Medical professionals
  • Customer Service Professionals
  • Human Resource Managers

The Managing Difficult Dialogues course is offered in different training methods.

Click here to learn more.

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